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Customer service

Do you have questions about your order, a watch, service or anything else?

Please contact our customer service team.

We will respond within 24 hours.

📍The Netherlands, Utrecht

All custom watches are assembled and shipped within 2 weeks after your order is confirmed.

You'll receive a Track & Trace code once your watch is on its way.

We do our absolute best to ship within the 2-week window - since every watch is built by hand, we appreciate your patience.

1. Choose your style

2. Submit your request

3. Confirmation

4. Ordering parts

5. Hand-assembled for you

6. Packing & Shipping

7. Enjoy your watch

Shipping

How it works